Whether you are a first-time visitor or returning to Ruby fortune, this guide covers the essential features you need to know. From registration to withdrawals, we explain every step with practical examples and detailed calculations.
What You Need First
- A stable internet connection and a modern browser (Chrome, Firefox, Safari, or Edge).
- A valid email address and a phone number for verification.
- Accepted identification documents (passport, driver’s license, or national ID) for KYC checks.
- A funding method: credit/debit card, e-wallet, or cryptocurrency.
- A voucher code if you plan to claim a bonus — these are often found on partner sites or newsletters.
Registration
- Click the “Sign Up” or “Register” button on the homepage.
- Complete the form with your personal details (name, date of birth, address).
- Enter your email and create a strong password (minimum 8 characters, including numbers and symbols).
- Select your currency and preferred bonus, then enter the voucher code if you have one.
- Agree to the terms and conditions, then submit.
- Verify your email via the link sent to your inbox.
Wagering Calculation
Understanding wagering requirements is crucial. Let’s walk through a realistic example.
Assume you deposit $100 and claim a 100% match bonus up to $200, so you receive an additional $100 bonus. The terms state a 30x wagering requirement on the bonus amount. The calculation is:
Wagering Required = Bonus Amount × Wagering Multiplier = $100 × 30 = $3,000
You must bet a total of $3,000 before any winnings from the bonus become withdrawable. Game contributions vary:
- Slots: 100% (every $1 bet counts as $1)
- Table games (e.g., blackjack): 10% (every $10 bet counts as $1)
- Video poker: 20% (every $5 bet counts as $1)
If you play only slots, you need to bet exactly $3,000. If you play blackjack exclusively, you must bet $3,000 / 10% = $30,000. That’s a tenfold increase, so always check contribution percentages.
To maximise value, focus on high‑contribution games and note that maximum bet limits often apply (e.g., $5 per spin).
Security
The platform uses SSL encryption to protect your data during transmission. Two‑factor authentication (2FA) is available to secure your account. Responsible gaming features include deposit limits, self‑exclusion, and reality checks. Important: Always enable 2FA if offered – it’s your first line of defence against unauthorised access.
Money In, Money Out
| Method | Deposit Time | Withdrawal Time | Minimum | Maximum |
|---|---|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days | $20 | $5,000 |
| Skrill | Instant | Up to 24 hours | $10 | $10,000 |
| Neteller | Instant | Up to 24 hours | $10 | $10,000 |
| Bank Transfer | 1–3 business days | 5–7 business days | $100 | $20,000 |
| Bitcoin | Instant (1 confirm.) | Up to 2 hours | $20 | $10,000 |
Note: Withdrawal times may be longer if pending KYC verification or during high‑volume periods.
Pro Tips
Handling a Delayed Withdrawal
If your withdrawal is pending longer than the stated timeframe:
- Check if your account is fully verified (documents submitted and approved).
- Contact support via live chat (available 24/7) or email (response within 24–48 hours).
- If no response after 48 hours, escalate by requesting a callback from a manager.
- Check the casino’s terms – some hold withdrawals for up to 72 hours for security checks.
- As a last resort, contact the licensing authority (e.g., Curacao eGaming) with your complaint reference.
Typical resolution: e‑wallet withdrawals complete within 24 hours, card payments within 3–5 business days.
Troubleshooting
- Forgot password: Click “Forgot Password” on the login page. Enter your email and follow the reset link. If the email doesn’t arrive, check spam or contact support.
- Deposit declined: Verify your card is enabled for online transactions. Try a different payment method or contact your bank. Ensure you haven’t exceeded deposit limits.
- Game not loading: Clear browser cache, disable ad‑blockers, or try a different browser. For mobile, ensure you’re using the latest version of the progressive web app (PWA).
- Withdrawal pending: Confirm you have met wagering requirements and that your documents are uploaded. Contact support if it exceeds the advertised timeline.
- Account locked: Usually due to multiple failed login attempts or suspicious activity. Contact support immediately – have your ID ready to verify identity.
Players Ask
What is the minimum deposit?
The minimum deposit varies by method but is typically $10 for e‑wallets and $20 for credit cards.
How long do withdrawals take?
E‑wallet withdrawals are usually processed within 24 hours, while card withdrawals take 3–5 business days. Bank transfers may take 5–7 days.
Is this casino licensed?
Yes, the casino holds a license from the Curacao eGaming Authority. Note that winnings from Curacao‑licensed casinos may be subject to local income tax in some jurisdictions – check your local laws.
Can I use a voucher code after registration?
No, voucher codes must be entered at the time of registration or first deposit. Some promotions are available to existing players through the cashier section.
What games contribute 100% to wagering?
Most slots contribute 100%. Table games like blackjack and roulette contribute less (typically 10–50%). Always check the terms for the specific promotion.
How do I enable two‑factor authentication?
Go to your account settings, select “Security”, and choose “2FA”. Follow the on‑screen instructions to link an authenticator app or receive SMS codes.
Can I have more than one account?
No, only one account per person, family, household, or IP address is permitted. Multiple accounts will be closed and bonuses confiscated.
What currency options are available?
The casino supports USD, EUR, GBP, CAD, and several cryptocurrencies like Bitcoin and Ethereum.
How do I self‑exclude?
Contact customer support or go to the responsible gaming section. You can set a temporary or permanent exclusion period, which can be reversed only after that period ends.
This guide covers the essential steps for using a casino voucher code, from registration to understanding wagering. Always read the full terms of any promotion and play responsibly. Bookmark this page for quick reference – we update it whenever policies change.